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Retail workers want the right to defend themselves

June 29, 2022

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A RetailWire headline last October asked the question: “Who protects store associates when shoppers lash out?” The answer to that question may come in new labor contracts being negotiated by unions representing frontline retail workers and their employers.

A New York Times article reports that the United Food and Commercial Workers union made sure to include the right of self defense for workers if they are attacked on the job. Associates in the past have been terminated from their jobs after physically engaging with customers or shoplifters over safety and liability concerns.

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