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Online Sales Ramp Up, But 70% Of Customer Service Emails Never Answered

June 30, 2020

Via: Forbes

It is no surprise that the lockdown has created significant growth and opportunity for online sales, as many became dependent on online shopping.

Indeed according to ONS figures, the value of internet sales as a percentage of total retail sales grew from 18.8% in May 2019 to 32.8% in May 2020.

Whilst growth under current circumstances isn’t unexpected, many businesess had to quickly adapt and evolve to meet demand whilst at the same time, following the government requirements on distancing and safe working environments.

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