Online shopping dominated consumer complaints last year seeing the number of complaints jump 138 per cent.
According to Resolver’s Annual Complaints Data 2020/2021, online retail was the most complained about sector last year, breaking records to recieve over a quarter of a million complaints.
While many customers criticised retailers’ customer service during the year, delivery was by far the most contentious issue.
More than 111,000 complaints were made about deliveries against online retailers, while 91,906 complaints were made specifically against delivery firms.
