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Free returns could be on the way out as consumers prepared to pay

January 26, 2023

Via: Charged

One in four consumers are willing to pay return fees, according to Sendcloud.

Major retailers like H&M and Zara have started charging customers for returns, and as a result one in four consumers revealed that they are willing to pay for the return themselves.

As many as 80% of consumers say they regularly return a purchase.

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