Amazon and Walmart are among a number of US retailers that are practising a policy of processing refunds while letting the customers keep the unwanted items.
The policy is aimed at products that are unlikely be resold and where the cost of processing a return is as much or greater than the cost of the product itself.
Only customers with a known purchase history at the given retailers are able to access the option when receiving refunds.
“Returning to a store is significantly cheaper because the retailer can save the freight, which can run 15 per cent to 20 per cent of the cost,” Locus Robotics chief executive Rick Faulk told The Journal.
