Online sellers remain optimistic about the current ecommerce market despite a looming recession, according to a new report from customer support solution eDesk.
The research reveals that the cost-of-living crisis is a top concern for shoppers, with 36% of consumer complaints focused on the cost of items, up from 24% just six months ago.
However, ecommerce momentum remains strong, with 53% of sellers expecting to see an increase in online shopping over the next six months. However, 54% plan to raise prices over the same time period in response to the cost of living crisis.
