Amazon has already seen some hiccups in its promise of next-day delivery. Many customers complained of later-than-expected shipping times during Prime Day this summer, an early test of the retailer’s delivery promises.
But Amazon has learned a lot from Prime Day, according to O’Shea. These increased inventory levels are a sign of continued tinkering to follow through on the promise of next day.
In addition, the company is investing in its transportation network.