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UPS predicts 1.9M returns on Jan. 2

December 27, 2019

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Logistics providers and retailers are bracing themselves for a flood of returns at the start of 2020.

A study conducted by Oracle Retail stated that 77% of consumers plan to return a portion of their gifts this holiday season, with 65% returning in store and 32% anticipating a return via mail. And the ease — or friction — behind that process can directly impact how shoppers feel about retailers. A UPS “Pulse of the Online Shopper Study” revealed that 73% of online shoppers say the returns experience impacts their likelihood to purchase from a retailer again.

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