Retailers are set to face record levels of holiday returns over the next few weeks further impacting their margins after a torrid year for the industry.
A record $115 billion worth of unwanted gifts are due to be returned across the US this year, largely due to the huge boom in online shopping during the pandemic.
Ecommerce orders are reportedly three times more likely to be returned than items bought in store, with gifts and clothing both having even higher return rates.
