Crime-causing losses for retailers is nothing new, but the problem continues to grow, and some of that growth may be directly connected to retailers’ efforts at digital transformations. The study, which involved 66 loss professionals at different types and sizes of retailers, suggested that return fraud has continued to grow as some retailers have broadened their policies to allow items that were bought online to be returned in-store. Specifically, 38% of those surveyed said the number of online purchases returned to brick-and-mortar locations had increased, and 29% said a growing number of those returns were fraudulent.
