Yes, returns are costly for retailers, but, as this latest report points out, getting returns right is key to satisfying customers. It’s critical for stores to provide customers with a seamless returns process and multiple payment options, which might mean retailers need to be a little more creative with their payments offerings.
While it should be noted that Klarna offers payment solutions to retailers, the company’s study found that 18% of shoppers said they would buy more if they had more payment options, more shoppers (31%) would be more likely to buy goods if they could pay after they decided to keep it, and 22% are more likely to shop with a store that offers installment payments.
