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Do Americans want retailers to keep their social distance after COVID-19 is gone?

July 2, 2020


The novel coronavirus pandemic has disrupted the lives of Americans in all 50 states and U.S. territories. It has forced people to develop new habits, including how they shop for and buy goods. As it turns out, Americans like many of those changes and would like to continue taking advantage of them after COVID-19 seems like a collective bad dream that they once had.

New research from Podium, a customer messaging platform firm, shows that consumers are looking to continue buying online and either picking up orders curbside or having them delivered to their homes. Contactless payments and text reminders are also high on their continuing wish lists. The research found that 84 percent of consumers made use of these types of services during the pandemic and 86 percent plan on continuing doing so once it has passed.

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