It seems satisfaction is up in some divisions of retail and down in others. According to the annual American Customer Satisfaction Index (ACSI), supermarkets and health and personal care stores have gained points, for a score of 79, and department, discount and specialty stores dropped a point.
And e-commerce, though placing the highest among all ACSI scores with an 82, was down a point from the previous year. And of course, the category was ruled by Amazon, with a score of an 85, down one point from 2016. Newegg came in second with an 83, eBay and Overstock and all others hovered around 81.
