New year, new business plans, new customers, new products… new you! A brand new year brings on so many exciting changes that can have a big impact on your business, and Independent Retailer is here to make sure those changes are for the better. We’ve got all the latest trends and statistics that retailers need to be fully prepared for the new year ahead, straight from industry leaders’ mouths.
Consumer expectations and interests are always changing — just look at the state of malls and how they are changing to keep customers engaged and coming back. Shopping is now all about the experience and technology, and Chris Shaw, omnichannel expert from Manhattan Associates, thinks this will continue to have an impact come 2020.