MIAMI — Mark Qualls went on a listening tour last quarter. The VP of store operations at GameStop visited 17 cities and spoke with 25 store leaders and between 10 to 15 district heads. He wanted to get in their heads and find out what was important to them.
“In the end we have a loyal group of really passionate associates that we haven’t frankly treated the right way, so we have to find a way to tap into what’s important to them, find out what their passion is and then act upon that in a very successful way,” he said during a panel at the Future Stores Miami 2019 conference Wednesday.
