Consumers have spoken, and they have identified the retailers, supermarket chains and fast food restaurants that are tops (and bottom) in overall customer experience.
According to the 2016 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers, True Value took the top spot with a rating of 78%, placing it third overall out of 294 companies across 20 industries.
Furthermore, out of the 46 retailers included in the Ratings, True Value was the only one to improve its score from last year.
