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The changing role of the CIO in retail

May 10, 2021


CIOs have been the orchestrators of key technology projects undertaken in response to the pandemic, putting them at the center of initiatives that have reshaped their organizations for an online-heavy environment.

Many retailers “were literally asking every day, ‘How are we going to make this happen? How do we stand up this new function? How do we set up something like a pick-up from store or delivery or a curbside model? And how do we do it in a really nimble fashion?” says Saif Rivers, VP, Retail Industry Leader at IBM Global Business Services.

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