PayPal has acquired box-free returns start-up Happy Returns in its latest push to expand its services beyond payments to become a “digital commerce enablement engine”.
Happy Returns will now act as the “nucleus” for PayPal’s post-purchase offering for merchants and customers, allowing shoppers to return online purchases without any printing or packing at 2600 drop-off locations in under a minute.
According to PayPal, the addition of Happy Returns will enable them to guide customers throughout their entire customer journey.
