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PayPal buys Happy Returns in major push into wider retail space

May 14, 2021

Via: Charged

PayPal has acquired box-free returns start-up Happy Returns in its latest push to expand its services beyond payments to become a “digital commerce enablement engine”.

Happy Returns will now act as the “nucleus” for PayPal’s post-purchase offering for merchants and customers, allowing shoppers to return online purchases without any printing or packing at 2600 drop-off locations in under a minute.

According to PayPal, the addition of Happy Returns will enable them to guide customers throughout their entire customer journey.

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