Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. With holiday shopping in full swing, returns are set to be another expensive problem for brands this year.
Shoppers Already Expecting to Return Gifts
According to a recent survey from Loop Returns, 31 percent of consumers are already expecting to return a few gifts this holiday season, whether it is items they intended to give to someone or gifts they have received.
