In retail, e-commerce typically dominates the headlines when considering technological advancements. How retailers respond to consumer behavior is understandably the area of tech that receives the most attention, investment, and R&D. But what about the infrastructure of the retail industry’s foundation at the store level?
Facilities management (FM) departments are using technology to improve operations within brick-and-mortar. At a time when budgets are under extreme scrutiny, a facility’s analytics, real-time data, and reporting allow FM teams to make informed decisions while maintaining a high level of customer experience. At 20 Digits, we see technology impact FM in a few key areas.
