Australian supermarket Woolworths has succeeded in using analytics to inform and redesign a number of processes core to its business in a short amount of time. In a session at the NRF 2023 Big Show, Brad Banducci, chief executive officer and managing director at Woolworths, and Amitabh Mall, chief analytics officer at Woolworths, explained what the retailer has been doing with its analytics and why other retailers should do likewise.
“We are not about incremental changes,” said Mr. Mall. “We are about looking at the core processes and fundamentally trying to reimagine it.”