Our main prediction is that, whether it is the idea of using complex prescriptive analytics or evolving your omnichannel support to the increased use of cloud technology, businesses that plan to lever. One of our most popular blog posts focuses on which contact center predictions from the past few years have come true in the world of outsourced customer service.
In this post, we thought we’d take a look into the metaphorical crystal ball ourselves and try to identify some major shifts coming our way over the next five years by posing three intriguing questions about contact centers and the future of customer service trends.
