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Perfecting Customer Experience for Post-Pandemic Retail

Many consumers got comfortable with online shopping during the pandemic, engaging with brands and other shoppers in a virtual sense, but nothing beats the authenticity of in-store experiences. Tango, a leader in Store Lifecycle Management (SLM) solutions, conducted a consumer survey which found that 85 percent of Americans cannot wait to get back to in-store shopping, but they will also be expecting more out of their experiences.

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