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Nordstrom and Panera Leverage AI and Automation to Enhance Operations

March 30, 2023

Alexis DePree, chief supply chain officer of Nordstrom, and George Hanson, VP/chief digital officer of Panera Bread, sat down on Monday at Shoptalk in Las Vegas to discuss the bright future that retail can anticipate leveraging artificial intelligence (AI) and automation.

Both leaders agreed that the key to optimizing operations comes down to leveraging AI and automation for low-value, repeatable tasks so that employees are freed up to engage with customers at a high-value, ad hoc level. Not only does embracing technology in this way improve the customer experience, but it also empowers the workforce, driving employee satisfaction.

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