Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. With the new year almost upon us, there are certain customer experience trends to keep an eye out for that will continue to thrive in 2022.
Shoppers Want to Know Brands Listen to Their Feedback
According to a study from Tidio, only 17 percent of customers believe that online businesses listen to their feedback, and 42 percent of respondents think that brands ignore their feedback all together.
