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PetSmart fetches new loyalty program

August 31, 2018

PetSmart has positioned itself well in a growing but highly competitive retail space, thanks to its acquisition last year of popular online pet supplies site Chewy.com, but there’s no room to relax.

The retailer has been growing since it was taken private by a consortium of private equity buyers in 2014 — expanding its store footprint, moving into more pet health care services and revamping its website, in addition to its Chewy buy. But online sales, the fastest growing channel for pet sales now and likely for the next five years, are putting pressure on the legacy brick-and-mortar retailer and its rival Petco, according to a report this week from Moody’s Investors Service. And PE ownership has left both highly leveraged, Moody’s warned in its report.

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