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How much say should retailers have over an associate’s appearance?

January 30, 2023

Sheetz is reviewing its “smile policy” that forbids associates from having “missing, broken, or badly discolored teeth (unrelated to a disability)” following an exposé by Business Insider.

Sheetz’s spokesperson Nick Ruffner told the Philadelphia Inquirer, “Throughout our history to date we have embraced an appearance policy, because we know how important a smile is to the customer experience when serving hospitality. However, we are always reviewing our standing policies to make sure they best deliver on our values and our commitment to our customers and employees.”

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