There is a perception that convenience stores that are cheap enough or in the right location do not need to worry much about what customers have to say about them — if they have anything to say about them at all. However, new research finds that reputations matter in the convenience store world and argues that responding to online reviews can be as much a benefit to c-stores as as any retailer.
The gas and convenience store sector generates a surprising number of online reviews, according to research by SoCi, as reported by Convenience Store News. The space came in sixth out of 18 industries for the reviews received, beneath categories like department stores, hotels and restaurants.
