What exactly are consumers looking for? The COVID-19 pandemic has caused a huge shift
in the way they shop and what they want in terms of experiences from retailers. A new survey from Lucidworks, a provider of the Connected Experience Cloud for digital experiences, outlines how shoppers interact with chatbots, product and content recommendations, and where they prefer to do research.
Consumers Want Chatbots That Do More
Shoppers are ready for an experience that is as multifaceted as they are, which includes expanded chatbot capabilities, diverse recommendations that incorporate content, and personalized experiences that understand who they are and what they like.
