Retailers across grocery and other industries have scaled up click-and-collect in recent years, and many turbo-charged their efforts in 2020 as shoppers gravitated to the service, which allowed them to skip in-store shopping during the pandemic and save money compared to delivery.
But Costco has remained a holdout — and for good reason. It hasn’t needed click-and-collect to attract and retain shoppers as other companies have. Its stores are shopper magnets built for product discovery. And given how busy Costco’s clubs are, especially on weekends, adding designated parking spaces, order staging areas and extra employees to shuttle orders could disrupt the experience.