As many as 84% of retailers are planning to use mobile POS within three years, according to a new report from Boston Retail Partners (BRP). Having a constant and almost unlimited array of information through mobile devices has forever changed the shopping experience and elevated consumer expectations for customer service.
BRP’s 2017 POS/Customer Engagement Survey of top North American retailers offers insights into retailers’ current initiatives and their attempts to offer a seamless experience across all channels. Along with POS systems, 89% of those surveyed said they would offer mobile solutions for sales associates within those same three years.
