You work hard to deliver great customer experiences. Yet, most customers say service is getting worse. Here’s what they hate most – and how you can do better.
A full 55% of customers in an Empathica Inc. study said they believe customer service has gotten worse in recent years.
But not all is lost. Customers say if companies can eliminate the worst service offenses, they’ll stick around.
Here’s what customers hate most – and how you can avoid the missteps.