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Category: Customer Engagement


Customer Engagement, Customer Experience

Walmart Adds Apparel Subscription Boxes to Its E-Commerce Strategy

April 22, 2019

Via: Retail Info Systems News

Walmart is furthering its foray into becoming a go-to fashion retailer by embracing the subscription box trend. But it’s not starting with the crowded women’s apparel space. The retail giant is partnering with KidBox, an online subscription-based service that sends […]


Customer Engagement, Customer Experience

How to Win a Customer for Life

April 18, 2019

Via: Independent Retailer

For many independent online sellers, getting your website in front of potential shoppers can be challenging. Optimizing SEO is harder and more competitive than ever, with preference often given to larger companies. Social media promotions offer greater visibility, but at […]


Customer Engagement, Customer Experience, Others, Tech

Puma’s latest sneakers come to life in AR app

April 12, 2019

Via: Retail Dive

Puma’s app-powered AR experience gives digitally native consumers another reason to choose its brand among the vast array of styles that line the walls of shoe stores. Younger consumers who grew up using smartphones tend to seek experiences they can […]


Customer Engagement, Customer Experience

Sell More Souvenirs This Summer

April 4, 2019

Via: Independent Retailer

The U.S. novelty, souvenir, and gift industry includes about 23,000 stores with combined annual revenue of close to $16 billion. According to First Research, “The profitability of individual companies depends on effective merchandising and the ability to generate store traffic. […]


Customer Engagement, Customer Experience, Others, Tech

Walmart launches voice-activated grocery shopping

April 3, 2019

Via: Retail Dive

Voice ordering is still in its infancy across all industries, Jon Reily, vice president of commerce strategy at Publicis.Sapient, told sister publication Grocery Dive in a recent interview. But Walmart, known for its e-commerce and tech advancements, is staying ahead […]


Customer Engagement, Customer Experience

73% of online shoppers click on Amazon product ads while browsing

March 20, 2019

Via: Retail Dive

The Feedvisor study sheds light on the central role that Amazon plays in most consumers shopping journeys, as 66% start their product searches on the platform and 74% go to Amazon to make a purchase. The finding that 73% of […]


Customer Engagement, Customer Experience

With private brands, Amazon plays the long game

March 19, 2019

Via: Retail Dive

In addition to challenging traditional retailers on many fronts, with vast shipping and fulfillment operations and a marketplace to shore up its endless aisle, Amazon is staking a claim in merchandising both commodities and specialties, with its own private and […]


Customer Engagement, Customer Experience

Leverage key events to drive shoppers in-store

March 18, 2019

Via: Retail Dive

As a retailer, there are a number of tentpole events that you can leverage to drive shoppers in-store. With precise targeting, effective tools, and actionable insights, you can reach shoppers around the events that matter most to them. Here’s how […]


Customer Engagement, Customer Experience

4 ways to create a strong retail customer experience

March 8, 2019

Via: Lightspeed POS

Retail buzzwords come and go over the years, but having a customer-centric mindset has deservingly held strong. Why? because retailers that put their customers first win in the short and long-term. You don’t need to be a mind-reader to understand […]


Customer Engagement, Customer Experience, Suppliers

Amazon Prime Members Can Now Pick a Weekly Delivery Day

March 1, 2019

Via: Retail Info Systems News

Amazon has launched Amazon Day for all Prime members in the U.S. This new delivery innovation enables Prime members to choose a day of the week to be their delivery day, which makes it easier to get purchases grouped and […]