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LATEST PUBLICATIONS



Reinventing the Supply Chain with Intelligent Technology

October 12, 2018

Category: Suppliers

The traditional supply chain is a tapestry built on an outdated analog network – yet it exists in a digital world. This outdated supply chain model simply cannot effectively adhere to today’s shifting market demands that stem from fluctuating geo-political […]


Fall Season Predictions – What’s Next for Global Supply Chains?

October 4, 2018

Category: Suppliers

Each year, the Council of Supply Chain Management San Francisco Roundtable kicks off the fall season with a predictions panel. This year, I was honored to be one of the senior executives on the panel to share my ideas and […]


Amazon opens ‘4-star’ store in New York City

September 27, 2018

Category: Retail Types, Stores

Amazon is no longer a brick-and-mortar newbie, but the e-commerce giant is hardly a veteran, either. The e-commerce giant now runs bookstores, cashierless convenience stores and the Whole Foods grocery chain. The new store is premised on one of Amazon’s […]


E-payment & Data Security, Tech

Visa adds payment partners to network token service

October 18, 2018

Via: Retail Dive

This past summer, a Thales data threat report found that U.S. retailers lead the world in data breaches. One of the most recent breaches affected fashion retailer Shein, and that incident again made it abundantly clear that the problem is […]


Suppliers

On-demand delivery moving really quickly

October 17, 2018

Via: SCMR Editorial

Three men walk into a bar. Each of them has just purchased the same item. Before going to the bar, the first man went to a store and bought a shirt. It now sits in his car. The second man […]


Customer Experience, Loyalty Programs

Wayfair launches membership-based loyalty program

October 16, 2018

Via: Retail Dive

Several retailers are bolstering their loyalty programs, with most making it easier to earn rewards without membership fees or even the need for a store credit card. Macy’s, DSW, Gap Inc., Kohl’s and Target have all tweaked their programs in […]


Customer Engagement, Customer Experience

4 things customers hate about service – and how you can be better

October 15, 2018

Via: Customer Experience News & Trends

You work hard to deliver great customer experiences. Yet, most customers say service is getting worse. Here’s what they hate most – and how you can do better. A full 55% of customers in an Empathica Inc. study said they […]