January 19, 2024
Via: RetailWireAt a session at the NRF 2024: Retail’s Big Show, Amy Eschliman, managing director of retail at Google Cloud, predicted that generative AI (GenAI) could be as disruptive as the arrival of the internet or mobile phones. “These massive transformations […]
January 12, 2024
Via: RetailWireA global survey from the IBM Institute for Business Value found that only 9% of consumers are content with in-store shopping, and only 14% are content with online shopping. Emerging shopping technologies were found to not be living up to […]
October 27, 2023
Via: RetailWireThe importance of omnichannel operations is well established, and that is driving customer expectations higher than ever. In 2020, Gartner estimated that 60% of B2C brands will move toward a functional, effectively channel-less organizational approach by 2025, up from just […]
August 15, 2022
Via: Independent RetailerWhen successful larger businesses run into operational stumbling blocks, they are often tempted by Enterprise Resource Planning software, better known as ERPs. Meanwhile, brands on a smaller budget often turn to ‘single point’ solutions to overhaul their operations cheaply and […]
August 12, 2022
Via: Independent RetailerApproximately 47 million Americans quit their jobs last year, resulting in a severe staffing shortage for businesses across industries. The latest data shows that there are 11.4 million job openings in the U.S.— but only six million unemployed workers. At […]
August 5, 2022
Via: Independent RetailerAs retailers enter the second half of a highly challenging year of inflation, tightening monetary policies, and resource shortages, many are looking for ways to be more competitive and differentiate their sales and services. Innovation is crucial, but can be […]
August 1, 2022
Via: Retail DiveConsumers’ views of in-store shopping have shifted profoundly over the past few years. While shoppers seeing these changes may consider them a byproduct of COVID-19, that perception is not entirely accurate. Although the health and safety concerns that came with […]
Customer Engagement, Customer Experience
July 19, 2022
Via: Independent RetailerIn today’s increasingly digital world, it has become easier for brands to expand consumers’ awareness. However, this is useless without loyal customers. Understanding brand loyalty and the shopper mindset is vital in helping retailers manage and grow in this ever-changing […]
June 28, 2022
Via: Retail DiveRBR, a London-based research and consulting firm founded in 1992, pointed to multiple catalysts driving self-checkout growth. Retailers in the Asia-Pacific region, primarily Australia, China, Malaysia and Indonesia, are driving growth by deploying the technology. Meanwhile, rising minimum wages and […]
May 12, 2022
Via: Retail DiveWith the exception of store management technology, overall retail tech investment activity cooled during the first quarter. This is even among unicorn companies whose valuations reach or surpass $1 billion. For a time, retail unicorns appeared to be having a […]
May 2, 2022
Via: RIS NewsAnyone considering robbing a CVS pharmacy in Nevada might want to think twice, thanks to new technology implemented across the state to reduce retail crime. As part of an ongoing commitment to support law enforcement and help build safer communities, […]
April 27, 2022
Via: Retail DiveAfter four years spent aiming its cashierless stores at densely populated urban markets, Amazon Go wants to see if it can woo the commuters and on-the-go families of suburbia. On Tuesday, the brand known for pioneering Just Walk Out technology […]
E-payment & Data Security, Tech
April 21, 2022
Via: Retail DiveMade, founded in 2009 following the Great Recession of 2008 to support up-and-coming designers, has found a newfound purpose during the COVID-19 pandemic. PayPal’s involvement in Made’s relaunch is part of the payments company’s efforts to close the racial wealth […]
Customer Engagement, Customer Experience
March 29, 2022
Via: Independent RetailerEcommerce brands often spend substantial resources on ads to drive website traffic, but rarely optimize conversion rates enough to turn increased traffic into sales. While conversion rate optimization may seem daunting at first, researchers of behavioral science have taken great […]
E-payment & Data Security, Tech
March 9, 2022
Via: Retail DiveExpect buy now, pay later to be a juggernaut in payments for years to come. That’s according to the 156-page 2022 Global Payments Report released March 2 by the Worldpay unit of Fidelity National Information Services, also known as FIS. […]
February 16, 2022
Via: Retail DiveRetailers are rethinking how technology intersects with business as organizations pivot to post-pandemic operations. CTO appointments at Neiman Marcus Group, StitchFix and Wayfair in January highlight the central role of technology in retail while signaling the change in expectations companies […]
February 1, 2022
Via: ChargedRetail leaders are set to prioritise technology in 2022 in order to meet business goals and address their challenges, according to new research from Fourth. When asked what will changes they will implement in 2020, the most popular answer among […]
November 29, 2021
Via: Retail DiveAfter ad spending in e-commerce channels grew almost 50% in 2020, advertisers will increase those allocations by another 27.8% this year, according to eMarketer. Changes in consumer behavior have led brands to spend one in eight digital ad dollars on […]
November 23, 2021
Via: ChargedWalmart has partnered with drone-maker Zipline to launch a drone delivery service for residents in Northwest Arkansas. The program is the first commercial drone delivery launched by Walmart and its biggest investment in the technology to date, having trialled it […]
November 18, 2021
Via: Retail DiveGrocery stores and hotels might at first glance seem to have little in common. But for Ryan Draude, the similarities are crystal clear. Just as hotels offer rewards to people who regularly stay with them and take steps to recognize […]