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Tag: retailers


News & Trends

The power of an extensive commerce network

September 26, 2022

Via: Retail Dive

A robust commerce network is crucial for retailers, suppliers and brands that aim to win in today’s Now Economy, where consumers expect a vast array of products to be available and delivered to their doorstep almost instantly. In fact, the […]


Customer Experience, Loyalty Programs

3 Expert Perspectives on Why Margin, Experience and Loyalty Will be Key to Winning Holiday 2022

September 22, 2022

Via: Retail TouchPoints

Inflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. However, even with many of the last […]


Customer Engagement, Customer Experience

Searchspring Launches Tools for Personalized Email Campaigns

September 22, 2022

Via: Retail TouchPoints

Searchspring, a search, product merchandising and personalization platform, has added Searchspring Personalized Email Recommendations to its Personalization Suite. The solution is designed to help retailers tailor their emails to make product discovery easier and extend personalization beyond their site in […]


Customer Engagement, Customer Experience

When 62% of Shoppers Expect Their Cost of Living to Increase, Retailers Must Focus on Value and Experiences

September 16, 2022

Via: Retail TouchPoints

Inflation fears are lingering as retailers approach the holiday season, with 79% of consumers saying their finances are a concern and 62% expecting their living costs to increase even further in the next six months, according to EY‘s Future Consumer […]


Customer Engagement, Customer Experience

Five Ways Ecommerce Retailers Can Sleep Well and Sell More This Black Friday

September 15, 2022

Via: Retail TouchPoints

Huge crowds, long lines and crazy stampedes are things of Black Fridays past. Nowadays, more and more shoppers are flocking to ecommerce sites for the best deals. In fact, global ecommerce sales are expected to top $5.5 trillion in 2022 […]


Customer Engagement, Customer Experience

Gen Z, in Their Own Words: What They Really Want from Brands and Retailers

September 15, 2022

Via: Retail TouchPoints

Gen Z is arguably one of the most in-demand, and yet most elusive, generations of our time. While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors […]


Others, Tech

How Retail is Leveraging Unified Digital Experiences

September 14, 2022

Via: Retail TouchPoints

One could argue that few, if any industries have been impacted more by the pandemic, and now by inflation, more than retail. The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. Now, inflation […]


News & Trends

With volatility and recession talk everywhere, what are retailers’ actual financial risks?

September 6, 2022

Via: Retail Dive

The past 12 months or so have brought plenty of twists, turns and challenges for the retail world. In rough order the market has experienced booming sales and profits, supply chain bottlenecks and record inflation, followed by quickly collapsing consumer […]


News & Trends

With volatility and recession talk everywhere, what are retailers’ actual financial risks?

September 6, 2022

Via: Retail Dive

The past 12 months or so have brought plenty of twists, turns and challenges for the retail world. In rough order the market has experienced booming sales and profits, supply chain bottlenecks and record inflation, followed by quickly collapsing consumer […]


Customer Experience, Loyalty Programs

How Small Brands Can Help Retailers Build Loyalty in a Time of Uncertainty

September 2, 2022

Via: Retail TouchPoints

Retailers looking to attract and retain price-conscious shoppers during the current bout of inflation may want to consider stocking more small- and medium-sized brands. Competing on price presents several challenges to margins, but offering smaller and newer products can help […]


E-commerce, Retail Types

How Retailers Can Prevent Buy Now Pay Later Fraud

August 29, 2022

Via: Independent Retailer

Apple recently announced its big move into Buy Now, Pay Later (BNPL). This new payment method will attract more purchases and allow customers to spread costs over several payments interest free, but buying now and paying later also attracts fraudsters […]


News & Trends

Can Retailers Escape Inflation?

August 10, 2022

Via: Retail TouchPoints

Retailers are facing a dilemma. Record inflation is forcing unwanted price increases while eroding already frayed consumer loyalty, hitting their bottom lines. Retailers can escape inflation’s grasp, and counter revenue erosion — but to do so, they must look far […]


News & Trends

Retail disruptors are turning to layoffs to cut costs and restructure

August 9, 2022

Via: Retail Dive

It’s not a great time to be a disruptor in retail. For new companies that hope to challenge big-name brands, a mix of high inflation and changing trends have upended many of the consumer patterns seen during the COVID-19 pandemic. […]


E-commerce, Retail Types

As inflation bites, retailers cut guidance

August 2, 2022

Via: Retail Dive

Inflation is breaking records — and retailers’ forecasts. Consumer behavior has shifted so swiftly since the beginning of the year that major retailers are faced with clearing excess inventory and recalculating financial expectations as prices continue to rise. Target is […]


Customer Engagement, Customer Experience

Researchers: Omnichannel is now a baseline consumer expectation

July 18, 2022

Via: Retail Dive

Shopping experiences that were considered cutting-edge not long ago are now baseline consumer expectations, and retailers that fail to deliver them are losing rapport with shoppers, fast. For today’s consumers, that includes omnichannel journeys: consistent, made-for-me experiences, synced up across […]


Suppliers

Are sustainable returns possible in the mattress industry?

July 11, 2022

Via: Retail Dive

Mattress retailers face complicated operational problems when it comes to returns. Consumers expect to keep a mattress around nine years, and 81% are satisfied with their mattress, according to the International Sleep Products Association. But those shoppers who aren’t content […]


Customer Engagement, Customer Experience

How retailers are grappling with sustainability

June 28, 2022

Via: Retail Dive

Sustainability seems like a simple concept on the surface, but it hides an enormous array of complexity. Retailers can work on sustainability in every aspect of their business. Tackling sustainability can mean creating apparel with new materials, developing refillable packaging, […]


Retail Types, Stores

Self-checkout shipments could surpass 300K by 2027: report

June 28, 2022

Via: Retail Dive

RBR, a London-based research and consulting firm founded in 1992, pointed to multiple catalysts driving self-checkout growth. Retailers in the Asia-Pacific region, primarily Australia, China, Malaysia and Indonesia, are driving growth by deploying the technology. Meanwhile, rising minimum wages and […]


News & Trends

How retailers are responding to the Roe v. Wade ruling

June 27, 2022

Via: Retail Dive

The Supreme Court’s decision last week to overturn the half century-old constitutional protection of the right to abortion led several retailers and brands to join others in pledging to pay for medical services and travel for employees in need of […]


News & Trends

5 Green Practices for Retailers That Work

June 24, 2022

Via: RIS News

Social responsibility and sustainability are a top-of-mind issue for the retail industry today. As consumers clamor for greener ways, the industry is simultaneously developing what an ethical future looks like. From building eco-friendly stores and supply chain networks, to rethinking […]