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Tag: omnichannel


News & Trends

How the Store of the Future will Track Shopper Behavior Ecommerce-Style

February 7, 2024

Via: Retail TouchPoints

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. As a result, as the science […]


Others, Tech

What Lies Ahead in the Future of Omnichannel?

October 27, 2023

Via: RetailWire

The importance of omnichannel operations is well established, and that is driving customer expectations higher than ever. In 2020, Gartner estimated that 60% of B2C brands will move toward a functional, effectively channel-less organizational approach by 2025, up from just […]


Others, Tech

Connecting Pricing Across the Omnichannel Landscape

October 17, 2023

Via: RIS News

While omnichannel operations have grown more complex, optimizing pricing decisions within these processes can boost revenue and improve the customer experience. The negative impacts of inventory distortion cannot be overstated, but by optimizing omni operating models and increasing visibility into […]


E-commerce, Retail Types

Elevating the Last Mile: Transformative Trends and Customer-Centric Evolution in E-commerce

September 7, 2023

Via: SCMR Editorial

The proliferation of e-commerce and the imperative for an omnichannel fulfillment experience has culminated in the advancement of an additional facet within the realm of transportation – namely, the final or last mile. Historically, the transportation framework consisted of a […]


News & Trends

How Hot Topic and Lamps Plus Mastered Inventory Management and More

June 2, 2023

Via: Retail TouchPoints

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Retailers need to handle inventory in stores and distribution centers, keep an eye on both digital and physical shelves and […]


E-commerce, Retail Types, Stores

Omnichannel fulfillment obstacles don’t have to hold you back

May 8, 2023

Via: Retail Dive

Most retailers are well aware of the value that omnichannel fulfillment brings: greater customer reach, higher sales volumes, better customer satisfaction and higher customer retention levels. Yet, even though they understand what this approach can do for business — and […]


Retail Types, Stores

How Much Growth Will Ikea’s $2.2+ Billion Omnichannel Investment Get It?

April 21, 2023

Via: RetailWire

IKEA plans to spend over $2.2 billion over the next three years to support its omnichannel growth strategy in the U.S. The investment will be the largest that IKEA has made in its U.S. business in almost four decades since […]


News & Trends

Ikea Plans $2.2 Billion Investment to Advance Omnichannel Presence

April 20, 2023

Via: Retail TouchPoints

Ikea will invest more than $2.2 billion in its U.S. omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. Plans include opening new stores, […]


News & Trends

Ecommerce companies dominated retail M&A transactions in 2022

April 19, 2023

Via: Charged

Ecommerce companies made up over half of the retail M&A transactions over the last year, as retail businesses continued to invest in their online brand presence, according to research by international law firm RPC. In all, there were 18 ecommerce […]


Customer Engagement, Customer Experience

Online or Offline Sales? Why not Both?

April 6, 2023

Via: Retail TouchPoints

There are some products consumers will never feel entirely comfortable buying exclusively online. While online sales of cars have improved thanks to companies like Carvana and Vroom, most people still want a test drive to kick the tires, as the […]


News & Trends

Best Buy Shutters Up to 30 Larger Stores as it Shifts Omnichannel Operating Model

March 3, 2023

Via: Retail TouchPoints

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over […]


News & Trends

JD Sports to invest in omnichannel as it moves ‘beyond physical retail’

February 2, 2023

Via: Charged

JD Sports is enhancing its omnichannel offering as part of a wider five-year strategy to build upon and further secure its current position as the ‘leading global sports-fashion specialist’. CEO Régis Schultz is updating investors on the group’s new strategic […]


FMCG products, Retail Types

Is technology the answer to better customer experiences in grocery stores?

February 1, 2023

Via: RetailWire

My grandfather, a supermarket operator in New Jersey, knew the best customers in each of his stores. He would routinely engage them in the aisles, chatting about their lives, their families and their needs. If one liked to make her […]


News & Trends

5 ways Target is pushing customer-driven innovations in omnichannel, grocery

January 23, 2023

Via: Retail Dive

Target wants the retail industry to know it’s brought its “Targét” touch to grocery and omnichannel. Ease, joy and affordability are the pillars of the retailer’s framework for differentiating itself to customers, Chief Growth Officer Christina Hennington and Chief Food […]


Stores

Is Trader Joe’s success formula becoming obsolete?

November 11, 2022

Via: RetailWire

Through a special arrangement, presented here for discussion is an excerpt of a current article from Frozen & Refrigerated Buyer magazine. With its high-quality products, value proposition and knowledgeable and friendly staff, Trader Joe’s often finds itself at or near […]


Stores

Will Target’s new store format be even a bigger hit with its guests?

November 10, 2022

Via: RetailWire

And now for something completely different. Target today said that it plans to open new larger-format stores with new reimagined open layouts designed to better meet the needs of the chain’s guests (AKA customers). The new stores, which will measure […]


News & Trends

The 3 Most Impactful Location-Powered Experiences for Retailers

November 1, 2022

Via: Retail TouchPoints

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. However, many retailers struggle to deliver these experiences because of […]


Retail Types, Stores

Kroger and Albertsons to Merge, Forming National Retailer With Over 4,500 Stores

October 14, 2022

Via: Retail TouchPoints

Kroger and Albertsons Companies have entered into a definitive agreement under which the retailers will merge to establish a national footprint. Under the terms of the agreement, Kroger will acquire all of the outstanding shares of Albertsons for an estimated […]


Customer Engagement, Customer Experience

The Next Generation of Shoppers Needs a Next-Generation Strategy

September 6, 2022

Via: Retail TouchPoints

Your grandma shops online. Many baby boomers do. But for retailers, having an online strategy isn’t enough — especially if it’s an outdated one, and only designed for one generation. A new generation of shoppers, Gen Z, are bending online […]


E-commerce, Retail Types

Five keys to success in an ‘unboxed retail’ and ‘omnichoice’ world

August 15, 2022

Via: RetailWire

Through a special arrangement, presented here for discussion is an excerpt of a current article from the blog of Dave Wendland, VP, strategic relations at Hamacher Resource Group and Forbes Council Member. The article first appeared on Forbes.com. With today’s […]