Tag: omnichannel

Customer Engagement, Customer Experience, Retail Trends

Report: Online giant testing its own delivery service

October 5, 2017

Via: Chain Store Age

Amazon’s new program could give carriers like United Parcel Service and FedEx a run for their money. The online giant is experimenting with a program that rivals services handled by longtime partners UPS and FedEx. Specifically, it is dabbling in […]

In-Store Media, Retail Trends, Tech

Study: Shoppers want technology that transforms — not replaces — the store experience

October 4, 2017

Via: Chain Store Age

For many customers, the ideal digital “store of the future” will streamline payments and make it easier to pick up purchases. This was according to the “Consumer View,” a study from the National Retail Federation that tracks consumer awareness and […]

Customer Engagement, Customer Experience, In-Store Media, Tech

Online merchant bolsters luxury fashion offering

September 14, 2017

Via: Chain Store Age

eBay has made a play to make a name for itself as a luxury shopping destination. The online merchant is partnering with Spring, a shopping app and website that features 1,500 luxury brands, from Prada, Gucci, and Saint Laurent to […]

Retail Types, Stores

Target in new exclusive partnership—with TV duo

September 13, 2017

Via: Chain Store Age

Target Corp. is launching a new brand with HGTV’s ‘Fixer Upper’ stars Chip and Joanna Gaines, and it’s doing it just in time for the holidays. The retailer announced an exclusive multi-year partnership with Magnolia, the home and lifestyle brand […]

Customer Engagement, Customer Experience

Postmates launches new subscriber perk — no more delivery fees

September 8, 2017

Via: Chain Store Age

Postmates just made a strategic move in the online delivery war. Knowing that delivery fees can exceed the cost of a food order, the on-demand app-based delivery provider has killed delivery fees for orders over $20. This decision entitles Postmates […]

FMCG products, Retail Types

Aldi turns up the heat in already competitive supermarket industry

August 15, 2017

Via: Chain Store Age

German discount grocer Aldi is jumping into home grocery delivery. The retailer announced a pilot program with Instacart, the on-demand grocery delivery service. Starting later this month, the service will be available in Atlanta, Dallas, and Los Angeles, with potential […]

Others, Tech

Amazon exploring new ways for food delivery — no refrigeration needed

August 14, 2017

Via: Chain Store Age

Amazon is looking at food-prep technology first developed for the U.S. military that would allow the online giant to deliver meals that do not require any refrigeration. The technology, known as microwave assisted thermal sterilization, or MATS, was developed by […]

Others, Tech

Five ways Walmart uses big data

August 10, 2017

Via: Chain Store Age

Walmart is bullish on big data — especially when it comes to finding ways to better serve its shoppers. Big data volume continues to grow, but Walmart is using it to the company’s — and its customers’ — advantage. By […]

FMCG products, Retail Trends, Retail Types

Gallup survey: U.S. grocery shoppers buck online shopping trend — for now

August 9, 2017

Via: Chain Store Age

Shopping for groceries online has a long way to go before it catches on with the vast majority of U.S. consumers. Nine percent of U.S. adults report that their household shop online for groceries at least once a month, including […]

Retail Trends

European retailers focus on a seamless customer experience

August 7, 2017

Via: Essential Retail News

In our 2015 benchmark on the state of Omnichannel Retailing (Omnichannel 2015: Taking Time, Money, Commitment And Technology, September 2015), we noted that EU and UK retailers have offered an eCommerce channel to consumers longer than their North American counterparts, […]