February 7, 2024
Via: Retail TouchPointsThe digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. As a result, as the science […]
October 27, 2023
Via: RetailWireThe importance of omnichannel operations is well established, and that is driving customer expectations higher than ever. In 2020, Gartner estimated that 60% of B2C brands will move toward a functional, effectively channel-less organizational approach by 2025, up from just […]
October 17, 2023
Via: RIS NewsWhile omnichannel operations have grown more complex, optimizing pricing decisions within these processes can boost revenue and improve the customer experience. The negative impacts of inventory distortion cannot be overstated, but by optimizing omni operating models and increasing visibility into […]
September 7, 2023
Via: SCMR EditorialThe proliferation of e-commerce and the imperative for an omnichannel fulfillment experience has culminated in the advancement of an additional facet within the realm of transportation – namely, the final or last mile. Historically, the transportation framework consisted of a […]
June 2, 2023
Via: Retail TouchPointsSmart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Retailers need to handle inventory in stores and distribution centers, keep an eye on both digital and physical shelves and […]
E-commerce, Retail Types, Stores
May 8, 2023
Via: Retail DiveMost retailers are well aware of the value that omnichannel fulfillment brings: greater customer reach, higher sales volumes, better customer satisfaction and higher customer retention levels. Yet, even though they understand what this approach can do for business — and […]
April 21, 2023
Via: RetailWireIKEA plans to spend over $2.2 billion over the next three years to support its omnichannel growth strategy in the U.S. The investment will be the largest that IKEA has made in its U.S. business in almost four decades since […]
April 20, 2023
Via: Retail TouchPointsIkea will invest more than $2.2 billion in its U.S. omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. Plans include opening new stores, […]
April 19, 2023
Via: ChargedEcommerce companies made up over half of the retail M&A transactions over the last year, as retail businesses continued to invest in their online brand presence, according to research by international law firm RPC. In all, there were 18 ecommerce […]
Customer Engagement, Customer Experience
April 6, 2023
Via: Retail TouchPointsThere are some products consumers will never feel entirely comfortable buying exclusively online. While online sales of cars have improved thanks to companies like Carvana and Vroom, most people still want a test drive to kick the tires, as the […]
March 3, 2023
Via: Retail TouchPointsBest Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over […]
February 2, 2023
Via: ChargedJD Sports is enhancing its omnichannel offering as part of a wider five-year strategy to build upon and further secure its current position as the ‘leading global sports-fashion specialist’. CEO Régis Schultz is updating investors on the group’s new strategic […]
February 1, 2023
Via: RetailWireMy grandfather, a supermarket operator in New Jersey, knew the best customers in each of his stores. He would routinely engage them in the aisles, chatting about their lives, their families and their needs. If one liked to make her […]
January 23, 2023
Via: Retail DiveTarget wants the retail industry to know it’s brought its “Targét” touch to grocery and omnichannel. Ease, joy and affordability are the pillars of the retailer’s framework for differentiating itself to customers, Chief Growth Officer Christina Hennington and Chief Food […]
November 11, 2022
Via: RetailWireThrough a special arrangement, presented here for discussion is an excerpt of a current article from Frozen & Refrigerated Buyer magazine. With its high-quality products, value proposition and knowledgeable and friendly staff, Trader Joe’s often finds itself at or near […]
November 10, 2022
Via: RetailWireAnd now for something completely different. Target today said that it plans to open new larger-format stores with new reimagined open layouts designed to better meet the needs of the chain’s guests (AKA customers). The new stores, which will measure […]
November 1, 2022
Via: Retail TouchPointsAs consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. However, many retailers struggle to deliver these experiences because of […]
October 14, 2022
Via: Retail TouchPointsKroger and Albertsons Companies have entered into a definitive agreement under which the retailers will merge to establish a national footprint. Under the terms of the agreement, Kroger will acquire all of the outstanding shares of Albertsons for an estimated […]
Customer Engagement, Customer Experience
September 6, 2022
Via: Retail TouchPointsYour grandma shops online. Many baby boomers do. But for retailers, having an online strategy isn’t enough — especially if it’s an outdated one, and only designed for one generation. A new generation of shoppers, Gen Z, are bending online […]
August 15, 2022
Via: RetailWireThrough a special arrangement, presented here for discussion is an excerpt of a current article from the blog of Dave Wendland, VP, strategic relations at Hamacher Resource Group and Forbes Council Member. The article first appeared on Forbes.com. With today’s […]