Tag: omnichannel

Customer Engagement, Customer Experience, Retail Trends

War with Amazon sparks change at Walmart, Target

December 1, 2017

Via: Retail Dive

Target is a much smaller retailer than Walmart, with fewer stores and much less of a price focus. Walmart’s massive footprint and owned truck fleet accrue advantages to its brick-and-mortar and omnichannel operations, and its massive size also gives it […]

Customer Engagement, Customer Experience

How Lowe’s Tops Customer Engagement

November 29, 2017

Via: Retail Info Systems News

The third quarter was a charm for Lowe’s Companies, Inc. Profits shot up due to hurricanes Irma and Harvey, and the home improvement retailer came in No. 9 on Forbes Magazine’s inaugural “50 Most Engaged Companies” list. “This distinction highlights […]

E-payment & Data Security, Tech

Payment Strategies to Prepare for a Holiday Sales Spike

November 17, 2017

Via: Independent Retailer

The holiday season is fast approaching, and with it, an influx of shoppers. Last year, Americans spent $91.7 billion online between November 1st and December 31st, and this year, online sales are set to exceed in-store sales for the first […]

Retail Trends

Retail as We Know it is Changing

November 16, 2017

Via: Independent Retailer

Ecommerce is growing at 10 times the rate of brick and mortar retail. Store closures dominated the headlines earlier this year: Macy’s®, J.C. Penney®, Payless®, and Toys “R” Us® to name a few. Is this the end of retail? Or […]

Customer Engagement, Customer Experience, Retail Trends

Report: Online giant testing its own delivery service

October 5, 2017

Via: Chain Store Age

Amazon’s new program could give carriers like United Parcel Service and FedEx a run for their money. The online giant is experimenting with a program that rivals services handled by longtime partners UPS and FedEx. Specifically, it is dabbling in […]

In-Store Media, Retail Trends, Tech

Study: Shoppers want technology that transforms — not replaces — the store experience

October 4, 2017

Via: Chain Store Age

For many customers, the ideal digital “store of the future” will streamline payments and make it easier to pick up purchases. This was according to the “Consumer View,” a study from the National Retail Federation that tracks consumer awareness and […]

Customer Engagement, Customer Experience, In-Store Media, Tech

Online merchant bolsters luxury fashion offering

September 14, 2017

Via: Chain Store Age

eBay has made a play to make a name for itself as a luxury shopping destination. The online merchant is partnering with Spring, a shopping app and website that features 1,500 luxury brands, from Prada, Gucci, and Saint Laurent to […]

Retail Types, Stores

Target in new exclusive partnership—with TV duo

September 13, 2017

Via: Chain Store Age

Target Corp. is launching a new brand with HGTV’s ‘Fixer Upper’ stars Chip and Joanna Gaines, and it’s doing it just in time for the holidays. The retailer announced an exclusive multi-year partnership with Magnolia, the home and lifestyle brand […]

Customer Engagement, Customer Experience

Postmates launches new subscriber perk — no more delivery fees

September 8, 2017

Via: Chain Store Age

Postmates just made a strategic move in the online delivery war. Knowing that delivery fees can exceed the cost of a food order, the on-demand app-based delivery provider has killed delivery fees for orders over $20. This decision entitles Postmates […]

FMCG products, Retail Types

Aldi turns up the heat in already competitive supermarket industry

August 15, 2017

Via: Chain Store Age

German discount grocer Aldi is jumping into home grocery delivery. The retailer announced a pilot program with Instacart, the on-demand grocery delivery service. Starting later this month, the service will be available in Atlanta, Dallas, and Los Angeles, with potential […]