July 5, 2018
Via: Retail DiveIt’s always hard to read about automation supplanting people, but it is an increasingly tight labor market and retailing is still a very margin-sensitive business. New research from Juniper outlines how chatbots will not only save on labor costs, but […]
July 3, 2018
Via: Retail DiveApple helped to popularize chatbots with the introduction of its voice-enabled digital assistant Siri eight years ago, but most chatbots are focused on text conversations, especially since mobile messaging is a staple of smartphone functionality. A major driver of chatbot […]
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