Tag: feedback

Customer Engagement, Customer Experience

How can retailers take the stress out of giving and getting feedback?

February 3, 2022

Via: RetailWire

A new university study finds that, while high-empathy leaders tend to be better at giving negative feedback in a helpful manner, they become more distressed, inattentive and less effective at their jobs afterwards. In a penned article in Harvard Business […]

Customer Engagement, Customer Experience

6 steps to set (and meet) better customer experience goals

September 27, 2019

Via: Customer Experience News & Trends

Everyone wants to improve the customer experience, but many don’t know where to start. This guide will help. More than 80% of companies expect to compete in their market mostly on the basis of the customer experience, according to Gartner […]

Others, Tech

Are Your Product Descriptions Helping Or Hurting Your Brand?

May 2, 2017

Via: The Retail TouchPoints Blog

They say a rose by any other name is just as sweet — but is it really? When it comes to product descriptions, the answer is “no.” Words matter, and especially in crowded online retail marketplaces, product descriptions can make […]

Customer Engagement, Customer Experience

10 ways to get feedback from your online customers

June 9, 2016

Via: Lightspeed POS

User feedback is important if you want to create something users will love. This holds true for any product – offline and online. However, sometimes, user feedback is not only important – it’s essential. Maybe even crucial for the success […]

Customer Engagement, Customer Experience

Retailer Bonobos listens closely to customers and rewards some of the best

February 23, 2016

Via: Internet Retailer

Incorporating shopper feedback and staying nimble are key for retailers. With competition increasing for customers’ loyalty and dollars, online men’s apparel retailer Bonobos is pushing its team to pay more attention to its customers. “We’re doing user testing once a […]