Customer Engagement, Customer Experience
February 3, 2022
Via: RetailWireA new university study finds that, while high-empathy leaders tend to be better at giving negative feedback in a helpful manner, they become more distressed, inattentive and less effective at their jobs afterwards. In a penned article in Harvard Business […]
Customer Engagement, Customer Experience
September 27, 2019
Via: Customer Experience News & TrendsEveryone wants to improve the customer experience, but many don’t know where to start. This guide will help. More than 80% of companies expect to compete in their market mostly on the basis of the customer experience, according to Gartner […]
May 2, 2017
Via: The Retail TouchPoints BlogThey say a rose by any other name is just as sweet — but is it really? When it comes to product descriptions, the answer is “no.” Words matter, and especially in crowded online retail marketplaces, product descriptions can make […]
Customer Engagement, Customer Experience
June 9, 2016
Via: Lightspeed POSUser feedback is important if you want to create something users will love. This holds true for any product – offline and online. However, sometimes, user feedback is not only important – it’s essential. Maybe even crucial for the success […]
Customer Engagement, Customer Experience
February 23, 2016
Via: Internet RetailerIncorporating shopper feedback and staying nimble are key for retailers. With competition increasing for customers’ loyalty and dollars, online men’s apparel retailer Bonobos is pushing its team to pay more attention to its customers. “We’re doing user testing once a […]
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