Tag: ENTERPRISE SOLUTIONS

October 26, 2022

Nothing beats having an item in stock. New research shows that brick and mortar retailers that need to backorder items to meet customer demand are losing out in the longer run. Researchers from Northwestern and Tulane universities reviewed thousands of […]

August 23, 2022

More than three decades after the software’s arrival in the late eighties, surveys show CRM (customer relationship management) remains a frustration to many users. A survey of 511 sales and marketing professionals from Insightly and Ascend2 taken in April found […]

April 5, 2022

In February it was announced that Best Buy chose Amazon Web Services (AWS) as its preferred Cloud technology partner. This would not be so newsworthy If not for the many retailers either shunning AWS or keeping investments in the cloud […]

February 11, 2022

Through a special arrangement, presented here for discussion, is a summary of Steve Dennis’ recent Forbes article. Steve is President & Founder of SageBerry Consulting and a senior Forbes Contributor. He is the author of Remarkable Retail: How to Win […]

January 11, 2022

Does a customer really care who handles their purchases, customer service questions or returns so long as it’s fast and convenient? Is a unified back-end process managed by a single entity the key determinant of loyalty in 2022? Having recently […]

December 17, 2021

Recommendation algorithms help connect customers to products they need or want to buy. They also increase visibility to promotions and, in some cases, make shopping more fun. They have also, in some cases, crossed serious ethical lines that have damaged […]

October 20, 2021

The lure of high valuation, standalone digital businesses is leading some retailers in a new strategic direction. While most sales come through stores, online is accelerating because of shopping trends begun at the onset of the pandemic. The challenges of […]

October 7, 2021

Gap Inc. has acquired Context-Based 4 Casting Ltd. (CB4), a New York and Tel Aviv-based start-up that uses artificial intelligence and machine learning technologies to improve the customer experience and drive sales through predictive analytics and demand sensing. “We believe […]

September 17, 2021

At the height of the COVID pandemic, retail profitability took a back seat to meeting customer demand by whatever means necessary. Retailers had to quickly expand omnichannel operations, often without concern for efficiency, to meet the simple goal of getting […]

August 27, 2021

Organizations have instituted the position of chief data officer (CDO) over the last decade to help make some sense out of the flood of big data. Less than half of large companies have a CDO, however, and their average tenure […]

June 16, 2021

It has been a couple of years since the press was buzzing with news about what might become of successful warehouse-style e-commerce startup Boxed. Now, after an unprecedented shift in the e-commerce landscape due to the novel coronavirus pandemic, the […]