Tag: employee engagement

Others, Tech

Retail leaders to invest more in technology for 2022

February 1, 2022

Via: Charged

Retail leaders are set to prioritise technology in 2022 in order to meet business goals and address their challenges, according to new research from Fourth. When asked what will changes they will implement in 2020, the most popular answer among […]

Customer Engagement, Customer Experience

6 tactics maximize employee morale to improve the customer experience

February 19, 2018

Via: Customer Experience News & Trends

Most front-line employees are fairly happy. But is “fairly happy” enough to keep customers happy? Unfortunately, no. Employees with high morale are more likely to deliver great customer experiences than those with “good” or “fair” morale. And more than 70% […]

News & Trends

How Macy’s Decreased Employee Turnover by 28%

June 20, 2017

Via: Retail Info Systems News

Retail associates are the heart and soul of the enterprise. They are often the first and most meaningful interaction a customer has with the brand, and they have the power to make or break the path to purchase. At the […]