February 1, 2022
Via: ChargedRetail leaders are set to prioritise technology in 2022 in order to meet business goals and address their challenges, according to new research from Fourth. When asked what will changes they will implement in 2020, the most popular answer among […]
Customer Engagement, Customer Experience
February 19, 2018
Via: Customer Experience News & TrendsMost front-line employees are fairly happy. But is “fairly happy” enough to keep customers happy? Unfortunately, no. Employees with high morale are more likely to deliver great customer experiences than those with “good” or “fair” morale. And more than 70% […]
June 20, 2017
Via: Retail Info Systems NewsRetail associates are the heart and soul of the enterprise. They are often the first and most meaningful interaction a customer has with the brand, and they have the power to make or break the path to purchase. At the […]
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