While same-day delivery is still important to retailers and consumers — it ranked second on the list of priorities in the report — Andrew said that as a member of the logistics industry, he was surprised that full visibility is considered so critical.
Of the 129 retail supply chain executives surveyed, 66% said next-day delivery was a top service demanded from their logistics providers, with 57% citing full visibility and 50% citing same-day delivery. Furthermore, 56% of the 194 logistics executives surveyed said full visibility was the No.1 service demanded from clients.
