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Gen Z big on brick-and-mortar

August 2, 2017

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The most digitally savvy generation to date has a soft side for physical stores.

Despite being digital natives, 57% of Generation Z say they prefer to shop in-store rather than online, according to a report from CrowdTwist, a provider of multichannel loyalty and engagement solutions.

The study, “Generation Z vs. Millennials: The Changing Landscape of Loyalty,” found that in order to encourage loyalty among younger generations, brands must build personalized experiences, facilitate engagement across all channels, and provide a wide range of opportunities to earn loyalty program points.

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