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21% of oversized online purchases arrive damaged

August 27, 2018

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In the Amazon age of retailing, customers have come to expect their online purchases fast and free, with shipping reliability a given, according to research from uShip. But when it comes to oversized items, that’s not so easy — not even for Amazon.

The big carriers don’t want large packages. UPS and FedEx deliver items up to 150 pounds to residences, but UPS recently announced a $150 fee for the delivery of oversized packages and pallets, Reuters said. There’s also a new fee when UPS receives a package with mislabeled dimensions. Amazon, meanwhile, is recruiting small businesses with “little to no logistics experience” to transport packages for the so-called “last mile” of delivery.

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