February 21, 2024
Retail TouchPointsIn a sign of its enormous role in both the U.S. and world economies, Amazon will join the exclusive “club” of 30 companies that make up the Dow Jones Industrial Average (DJIA), replacing Walgreens Boots Alliance. Additionally, Uber has been […]
Customer Engagement, Customer Experience
February 21, 2024
RIS NewsWith more consumers embracing digital wallets, mobile apps, online ordering, and delivery services, the way businesses drive customer loyalty is shifting. Today’s enterprises emphasize delighting customers by connecting experiences across devices and channels — meeting consumers when and where they […]
February 21, 2024
Retail DiveThe NY Fed previously deemed consumers using BNPL as more likely to be “financially fragile,” noting in a September report that they have credit scores below 620, have been delinquent on a loan or have been rejected for a credit […]
February 20, 2024
Retail DiveL’Oréal has high hopes for what AI and expanded access to data insights will do for the business. The company’s data platform houses 10 petabytes of data, which teams use to power “all types of AI models, including the latest […]
February 19, 2024
SCMR EditorialThere are certainly some brands that are deeply embedded with their retail partners, developing exclusive products in partnership and engaging in cooperative marketing. But given the vast number of retail vendors out there, I would submit that the number of […]
February 19, 2024
Retail TouchPointsLast year was an uncertain one. Though many of the economic indicators were excellent, including the low unemployment numbers and strong GDP growth, there was a lot of uncertainty in the market throughout the year. In the martech ecosystem, publishers […]
Customer Engagement, Customer Experience
February 16, 2024
Retail TouchPointsIn the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated […]
February 15, 2024
Retail TouchPointsRepurpose Global, an organization that brings brand leaders, consumers and policymakers together to combat plastic waste, has launched a $1 million fund to give companies equitable access to reuse and refill solutions. Approximately 70% of plastic reduction is achievable through […]
February 15, 2024
LightspeedIn the past few years, we’ve seen a total upheaval in the way consumers spend their money. The pandemic, a looming economic crisis, rising inflation and higher costs of living have contributed to a tumultuous and confusing time for consumers […]
February 15, 2024
SCMR EditorialA well-run supply chain organization has more in common with music than many may think. A supply chain is made up of many parts—there are physical assets like trucks on the roads and robots in the warehouse. There are the […]
February 14, 2024
Retail TouchPointsIt’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe, and the Shop Premium Outlets (SPO) marketplace is going strong. The site, aimed at bringing off-price inventory from Simon’s malls online, […]
February 14, 2024
SCMR EditorialU.S. retailers expect import growth through the first half of 2024 despite continued delays at the Suez Canal and terrorist attacks on ships in the Red Seas, according to the Global Port Tracker report released by the National Retail Federation […]
February 14, 2024
RetailWireIn recent years, the once-thriving greeting card industry has faced a major decline. Sales have dwindled, and retailers are scaling back on shelf space. Once prominent retailers like Hallmark have been forced to close multiple store locations over the last […]
February 13, 2024
Retail TouchPointsAfter years of decline, ContextLogic has sold its discount shopping app Wish for approximately $173 million in cash to Qoo10, an ecommerce platform that operates localized online marketplaces throughout Asia. Qoo10 is headquartered in Singapore and operates marketplaces in Singapore, […]
February 13, 2024
SCMR EditorialThe history of customer service dates to nearly the beginning of time, back to when merchants of the ancient civilizations in Rome and Greece worked to satisfy their customers. It has evolved since then, but until the COVID-19 pandemic disrupted […]
February 12, 2024
SCMR EditorialGlobal trade patterns have been on the move for the last five years as U.S. companies continue to focus on diversifying their supply chains. Combine steep tariffs and an unprecedented pandemic with increasing climate disasters, geopolitical tensions, and greater consumer […]
February 12, 2024
RetailWireSuper Bowl LVIII may have ended, but the commercials from the big game are still making waves. With over 160,000 people registered to vote in the 36th USA TODAY Ad Meter competition, it’s clear that these ads leave a lasting […]
February 9, 2024
Retail TouchPointsRetail crime was a hot topic throughout 2023, and it’s easy to see why. According to the National Retail Security Survey, losses attributed to retail theft rose to $112.1 billion in 2022, up from $93.9 billion in 2021 — and […]
February 9, 2024
SCMR EditorialThe supply chain and workforce that make up the sector are constantly evolving. Labor shortages in transportation and warehousing are quick to make headlines, but job opportunities across the supply chain continue to go unfilled despite promising pay and benefits. […]
Customer Experience, Loyalty Programs
February 8, 2024
Retail TouchPointsTarget could soon be following in the footsteps of competitors Amazon, Walmart and Kroger by introducing a paid membership program, according to reporting by Bloomberg and other media outlets quoting people familiar with the matter. Titled “Project Trident” internally, the […]