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How Lowe’s Tops Customer Engagement

The third quarter was a charm for Lowe’s Companies, Inc. Profits shot up due to hurricanes Irma and Harvey, and the home improvement retailer came in No. 9 on Forbes Magazine’s inaugural “50 Most Engaged Companies” list.

“This distinction highlights our commitment to engage customers with a purpose, offer consistent experiences and put the customer at the center of everything we do,” commented Niblock.

The company reported net earnings of $872 million for its third quarter 2017 quarter compared to $379 million in the same 2016 quarter. Sales related to hurricanes reached $200 million in the quarter, helping to push sales up 6.5% to $16.8 billion from $15.7 billion, while comparable sales increased 5.7%.

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