Do you go far enough to make the customer experience remarkable? These companies do.
They might have gone an extra mile to wow customers, but they didn’t have to go a thousand miles to do it.
Even better: Neither do you.
Nearly any company can add the personal touches these did that made a difference.
A penny was worth a thousand smiles
Pangea customers had some concerns about security and ease of doing business when new regulations hit their industry. Customer service leaders and front-line pros knew the changes were coming and were equally concerned … and proactive.